Refund Policy

1. Overview

Welcome to Freelancer Bridge! Our Refund Policy outlines the terms and conditions under which users may be eligible for a refund for services provided through our platform. Please read this policy carefully before using our services.

2. Eligibility for Refund

2.1 Project Cancellation: If a project is canceled by the client before it is started, a refund may be issued based on the specific circumstances and agreement between the freelancer and the client.

2.2 Unsatisfactory Work: If the client is not satisfied with the work delivered by the freelancer and the issue cannot be resolved through communication and revisions, Freelancer Bridge may, at its discretion, process a refund.

2.3 Non-Delivery: If a freelancer fails to deliver the agreed-upon work within the specified timeframe and cannot provide a valid reason for the delay, the client may be eligible for a refund.

3. Refund Process

3.1 Contact Support: To request a refund, clients must contact Freelancer Bridge Support within 30 days of the project's completion or cancellation.

3.2 Documentation: Clients may be required to provide documentation or evidence supporting their refund request, such as communication records and project details.

3.3 Review Process: Freelancer Bridge will review refund requests on a case-by-case basis. We aim to provide a fair and timely resolution.

4. Exclusions

4.1 Change of Mind: Refunds will not be issued for projects where the client simply changes their mind after the work has been started.

4.2 Client Violations: Clients who violate Freelancer Bridge's Terms of Service may not be eligible for a refund.

5. Payment Method

Refunds, when approved, will be issued to the original payment method used by the client.

6. Communication

Clients and freelancers are encouraged to communicate openly and resolve any issues before requesting a refund. Freelancer Bridge may mediate disputes to facilitate a fair resolution.

7. Changes to the Refund Policy

Freelancer Bridge reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to the platform.

8. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us at [support@freelancerbridge.com].